WHEN TICKETS GO ON SALE
When it’s time for tickets to go on sale we want to make sure you’re prepped and ready to ensure the best chance of securing your seat.
For popular events, there often won’t be enough tickets for everyone who wants one. Check out our blog post on how to improve your chances of getting your hands on popular tickets.
For the highest demand ticket onsales, while you are in the queue you will see ticket price ranges (excluding VIP and Hotel packages) and your position in line.
FAQs
How long will the queue take?
It depends on the event. Most events don’t have enough demand to even trigger a queue, so you can get right in. But for the most popular events, where 500,000 people may be trying to buy only 50,000 tickets, queues can last an hour or more.
The queue helps manage traffic and create a smoother shopping experience, because if too many people shop at once it increases the chances of multiple fans clicking on the same ticket at the same time.
Why are more people allowed in the queue than there are tickets available?
Not everyone in the queue buys a ticket – some fans change their minds. If we limited access to only those in line first, many would never get a chance to shop even though tickets are still available. Instead, fans choose whether to wait, and we provide ongoing updates on ticket availability for popular shows to help them decide.
I joined the queue the moment the onsale started – why are there people ahead of me?
Because there can be thousands of people who join the queue at the same time as you did. Once the onsale has started, anyone who joins after you (even by just one second) will be placed behind you.
The waiting room
For some shows, we may open a waiting room. So, instead of having to constantly refresh the page, you can relax knowing you’re in the right place for when the onsale begins and you’ll automatically join the queue as soon as it opens. It doesn’t matter what time you join the waiting room as long as it’s before the start of the onsale.
When the onsale begins everyone in the waiting room will be placed into the queue (with those who join after this placed at the back).
Why was I kicked out of the waiting room, queue or site?
Here’s how to minimise your chances of a problem:
- Sign into your Ticketmaster Account.
- Only sign in from one browser window, one browser tab and one device.
- Make sure you’re at your device when you reach the front of the queue (if you need to step away, turn up your volume so you hear our notification bell).
- Make sure you check out within the time given (a time limit is put in place so that more fans get a chance to buy tickets).
I received an error due to unusual behaviour on either my network or browser – what does this mean?
We’re blocking thousands of bots at every onsale so that real people can buy the tickets. This error means we’re detecting suspicious activity, and you might have been caught up in these efforts. To keep this from happening please make sure you clear your cookies and disable any VPN software on your device.